![]() ![]() This file must be copied to both \Windows\System32 and \Windows\SysWow64 if you are running on an 圆4 system. In the downloaded distribution you will find the file haspsrm_win32.dll. The most common error is normally that the user has not copied the DLL (which is NOT installed automatically when installing HASP itself). Within Control Panel | Admin Tools | Services – check the Sentinel LDK License Manager service is Running and set to Automatic startup. If you remove the Sentinel USB Key then both the HASP and HL Keys will also be removed.Įnsure the Sentinel service is started and running: You can remove the HASP and HL keys from here. Often, simply moving the key to a different USB slot may resolve this issue. ![]() If not, the product will not work and you should contact your IT department to investigate why this is the case if it is not present. It is important to note that the Sentinel HL Key must show up here. Within Control Panel, Device Manager – check the three keys are showing (below): Verify the key is installed and detected: ![]() Consider using this version if you need to perform this operation. However, it is noted that only versions from HASP v8.11 performs this correctly and fully de-installs/re-installs the product. If you need to change versions you must use the command line below to ensure all files are updated. *1 Tested with this version for Polar Products v21 and later and compatible NB: 7.80 is required for installations on Windows 10 from version 1909 due to BSOD issues and/or hanging installations. The file haspsrm_win32.dll is the interface between the hardware key and Polar products and is in the root of the downloaded zip file. The following shows each HASP major version and whether they are compatible with Polar products. However, if you are using the same key for other software products you may already be running earlier or later versions. The Polar products uses HASP from SafeNet/Gemalto/Revenera and Sentinel to control license usage.įor Polar products starting with v21 (2021) you will need to update the HASP drivers as below. However, in certain circumstances you may encounter issues that can be resolved by checking the enclosed troubleshooting guide. Most installations of the hardware key (dongle) for Polar products install without issue. ![]()
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